Privacy and Data Protection Policy

1. Introduction

Welcome to Citiliving Limited. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable laws, including Section 37 of the Nigerian Constitution, the Nigeria Data Protection Act 2023, and the Nigeria Data Protection Regulations 2019.

2. Scope of the Policy

This policy applies to all personal data processed by Citiliving Ltd in the course of our business activities, including our website and mobile applications.

3. Definition of Personal Data

Personal data refers to any information relating to an identified or identifiable individual, including but not limited to names, addresses, email addresses, phone numbers, financial information, and any other information that can identify an individual.

4. Information We Collect

• Personal Details: Name, phone number, email address.
• Financial Information: Summary of creditworthiness and transaction history.
• Usage Data: Browsing history, preferences, and interactions with our platform.
• Automatically Collected: Cookies, IP addresses, browser types, access times.
• Third-Party Sources: Data shared from partners if you use our services through them.

5. How We Use Your Data

• Facilitate property rentals and payments.
• Enhance user experience and provide customer support.
• Conduct fraud prevention and security monitoring.
• Comply with regulatory requirements.

6. Data Sharing and Protection

• We do not sell or rent your data to third parties.
• Data is encrypted and stored securely.
• Vendors accessing user data are bound by confidentiality agreements.

7. Your Rights

• Request access to your personal data.
• Request corrections to inaccurate information.
• Withdraw consent for data processing.
• Request deletion of your data.

To exercise your rights, contact us at privacy@thecitiliving.com.

8. Lawful Basis for Processing

We process personal data based on user consent, contractual necessity, legal obligations, and legitimate business interests.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Security Measures

We implement strong security measures including encryption, access control, and regular audits to safeguard personal data.

11. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve functionality and personalize user experience. You may disable cookies in your browser settings.

12. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors without parental consent.

13. International Data Transfers

If your data is transferred outside Nigeria, we ensure adequate protections are in place in line with NDPR requirements.

14. Third-Party Services

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

15. Data Breach Notification

In the event of a data breach, we will promptly notify affected users and the Nigeria Data Protection Commission as required by law.

16. Accountability

Citiliving Ltd is responsible for ensuring compliance with this Privacy Policy and with applicable data protection regulations.

17. Changes to the Policy

We may update this Privacy Policy periodically. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

18. Complaints

If you believe your data rights have been violated, you may lodge a complaint with the Nigeria Data Protection Commission (NDPC).

19. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria.

20. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@thecitiliving.com
Address: Citiliving Ltd, Lagos, Nigeria